RETURNS

D.Friel – Connected by Water wants to assure you are 100% satisfied with the product(s) you purchased, which is why we offer a FREE 30-day return period on all CONNECTEDBYWATER.COM orders.

ONLINE ORDER RETURNS OR EXCHANGES WILL NOT BE ACCEPTED IN PERSON
For any exchanges please place a new order and return the item(s) for a refund.

SHIPPING CHARGES

Shipping charges on expedited orders are not refundable

  • International orders including, Puerto Rico, Canada and all other US territories outside of the US, customer is responsible for the return shipping cost.

TO CREATE A RETURN:

  1. CLICK HERE TO START
  2. Select items for return
  3. Print out pre-paid USPS return label: For US customers, a prepaid return shipping label will be provided at $9.95 charge to return your merchandise
  4. Your credit card will be refunded when merchandise has been processed. Please allow up to 30 days for your return to be processed during holidays.

DAMAGED/DEFECTIVE ITEMS

  • If you receive an item that is damaged, please contact customer service at (754) 529-8162
  • To file a claim for a defective product, CLICK HERE for warranty information

RETURN CONDITIONS

All items must be returned unworn, unwashed, undamaged, unused, and contain all original tags. Once your product is received and inspected, a refund will automatically be applied to the original credit card/form of payment on file and a credit memo will be emailed to you as proof of the refund reflecting back to your account.

  • All exchanges will be processed as a refund back to the original credit card on file. Any exchange or replacement order will need to be placed separately if you are interested in an alternative size, color or style.
  • Return time frame starts from original purchase date.
  • CONNECTED BY WATER is NOT liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Original expedited shipping charges will NOT be refunded.
  • Please allow 30 days for credit too clear once received.
  • Items not returned in 100% resalable condition will be subject to restocking fee (10%).
  • Return policy subject to change without notice.

Need to contact Customer Service? (754) 592-8162 or sales@connectedbywater.com