STANDARD SHIPPING SCHEDULE

Normal orders submitted by 12:00PM EST Monday-Friday will process the same day (may not ship out same day), any order placed after 12PM EST will process the next business day.

PROCESSING TIMES

* Times may very
  • Orders placed on Saturday or Sunday will begin processing the following Monday. Orders placed on a holiday will begin processing the following regular business day.
  • Expedited orders shipping to Alaska and Hawaii will require an additional business day to arrive.
  • Rural domestic addresses requires 1+ additional business day to deliver.
  • Processing time based on items in stock. Customer will be contacted via email regarding out of stock items.

*For any questions or concerns regarding processing and shipping times, please email sales@connectedbywater.com

SHOPPING INFORMATION

Status of your order can be tracked here.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped, we will send you another email to confirm you the expected delivery date as well as the link to track your order.

We can only change orders that have not been processed for shipping yet. We try to process orders as soon as they come in, to provide the fastest shipping times for our customers, so if it has been more than 1 hour we most likely will not be able to modify the order for you.

If you feel that you’re within the hour window and you would like to make changes to your order, please reach out to customer care at sales@connectedbywater.com or (754) 592-8162

After your order is confirmed, it takes up to 24 hours to ship your order. This does not include weekends or holidays. Purchases made after 11 am EST will not be shipped out until the next business day. If you order after 11 am EST on a Friday, your order will likely be shipped out on the following Monday.

Pelagic wants to assure you are 100% satisfied with the product(s) you purchased, which is why we offer a FREE 30-day return period on all CONNECTEDBYWATER.COM orders.

All items must be returned unworn, unwashed, undamaged, unused, and contain all original tags. Once your product is received and inspected, a refund will automatically be applied to the original credit card/form of payment on file and am email will be sent to you as proof of the refund. Click here for more details and to start a return

We do accept exchanges and they follow the same conditions as returns

To start an exchange, please email sales@connectedbywater.com and mention that you would like your item to be exchanged with for another size.

PAYMENT INFORMATION

Yes, we accept PayPal. In the Payment Info section of the checkout, select the option to pay with PayPal.

Most issues can be resolved by closing out your browser and restarting you computer or device.

If you’re still having difficulty checking out with Paypal we recommend you call Paypal to understand what the issue is. You can reach them at 1 (888) 221-1161.

If the billing zip code we have on file does not match the one on your credit card, an authorization hold (sort of like a pending charge) will be applied to your card.

But don’t worry, this will be resolved and removed from your account within 3-5 business days. You do not need to take any action.

We accept American Express, Discover, MasterCard, Visa, and PayPal. We do not accept Credit Gift Cards or personal checks.

Coupon codes are not stackable and only one can be used per order. You can, however, use a coupon code with our “Free Shipping  on Artwork” promotion as that is an automatic discount that requires no code. Cart value must meet the required minimum to qualify for free shipping.

Yes, if you have a Connected by Water account. Once you’re logged in to your account and you place an order, you will be asked if you wish to save the credit card information.